FAQ
What is 30 momme silk?
"Monme", which is often heard about silk, is used as a unit of weight, and 1 momme is 3.75 g, which is 93 cm x 93 cm for silk fabric. The larger the momme, the more expensive it becomes, such as 16 momme, 19 momme, and 22 momme.
SOLITUDE sells 30 momme, which is by far the thickest silk fabric, and when you put it on, it looks very impressive and mesmerizing.
If it weighs 30 momme, you may be concerned about its "weight" and "breathability," but silk is naturally very light, so you can easily wear it even if it weighs 30 momme.
Furthermore, silk has excellent moisture absorption, moisture release, and moisture retention properties; in the summer, it absorbs sweat (moisture absorption) and radiates it out of the clothing, and in the winter, the air in the gaps between the fibers acts like an insulator, releasing heat. hold. Therefore, it is an extremely excellent material that can be used comfortably throughout the year.
Can I see and try on the products in person?
Our store only operates as an online store, and we do not have a store where you can view our products directly.
If you have any questions about our products, please feel free to contact us at any time.
Can I cancel my order?
You can cancel your order before it is shipped. You can check the delivery status on My Page.・If "Unshipped" → Cancellation possible ・If "Shipped" → Cancellation not possible If you wish to cancel, please reply to the "Order confirmation" email or use the inquiry form below. Please contact us with details. Once confirmed, we will cancel your order.
[Customer name, email address, phone number] [Order number] [Cancellation request]
Also, you cannot change the size or product even before shipping. Once you have canceled your order, please order the desired product again.
*We will accept returns and exchanges after shipping. About returns and exchanges
Is it possible to return or exchange?
If the conditions for return/exchange are met, we can accept returns.
Please reply to the shipping notification email or use the inquiry form to contact us within 7 days of receiving the product and specifying the following information.
[Customer's name, email address, phone number] [Order number] [Request for return or exchange] [Reason for request for return or exchange and details of deficiencies]
Please check "About Returns and Exchanges" for the "conditions under which returns are possible."
納品書や領収書はどこからダウンロードできますか?
納品書・領収書は[マイページ]からダウンロードしていただけます。マイページは、メールアドレスとパスワードを登録した会員様のページとなっております。納品書・領収書が必要な方はお手数ですが、会員登録していただいてから、ご自身でダウンロードしてくださいますよう、よろしくお願いします。
How long will it take for the product to arrive?
In Japan, it is usually expected to arrive within 3 to 5 days.
It will vary depending on the location overseas, but since it will be shipped by EMS, it is expected to arrive within 2 weeks. We cannot be held responsible for unexpected delays caused by customs clearance.
Please note that orders placed after December 25th at the end of the year will be shipped from January 5th of the new year.
Do you ship overseas?
SOLITUDE supports international shipping.
We look forward to your order.
I paid customs duties and taxes when placing my order. Are these refundable?
Taxes and duties paid on your order are your responsibility and cannot be refunded.
How much is the shipping cost?
Over 70,000 yen → Free shipping
Below 69,999 yen → Shipping fee is 1,200 yen. Handkerchiefs and scrunchies have a shipping fee of 200 yen.
Who is the shipping company?
Yamato Transport or Japan Post.
What payment methods do you accept?
The following payment methods are available.
・Various credit cards ・Paypal